How automatic monthly billing works, paying an open invoice in one tap, and keeping your card up to date.
Rental payments mostly take care of themselves — your card on file is charged automatically each billing cycle. Here's how that works, and what to do when a payment needs a hand.
Billing is automatic
When you checked out, you saved a card with our payment processor (Stripe). That card is charged automatically:
- First payment on install day, once your equipment is in and working.
- Every billing date after that, for as long as you rent.
There's no autopay switch to flip — automatic billing is simply how renting works, and every successful charge emails you a receipt. Before a renewal we send a heads-up reminder, so a charge is never a surprise.
Paying an open invoice
If an invoice is open or past due — say a charge failed and you've since fixed your card — you can settle it yourself in one tap:
- Open your account. If something's owed, the top of the page says so and offers a Pay button right there.
- Or open the rental, expand Invoices, and find the invoice — open and past-due invoices show a Pay button with the amount.
- Tap Pay. Your saved card is charged for the remaining amount, and you'll see "Payment received — thank you!" when it goes through.
Your cards on file
Card expired, replaced, or switching banks? Update it before the next billing date and your rental never skips a beat:
- Open your account and scroll to Profile & payment. The Cards on file section shows each saved card with its brand, last four digits, and expiration; the one marked Default is the one we bill.
- Tap Add card and enter the new card in the secure form. A new card becomes the default for all your rentals.
- To switch between saved cards, tap Make default on the one you want. Edit fixes an expiration date or the name on the card.
Payment history
Each rental's Payments section lists every payment — amount, date, and status (Paid, Refunded, Failed). Receipts also arrive by email after every successful charge. See Invoices and receipts.
If a payment fails
Cards decline for ordinary reasons all the time. We'll let you know right away by text or email; update your card, tap Pay on the open invoice, and you're square — usually in under a minute. The full story is in Payments and billing.